> ## Documentation Index
> Fetch the complete documentation index at: https://support.duna.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign-offs

> [!TIP]
>
> **Admins** and **Reviewers** approve or return a Sign-off. \
> **Task Reviewers** can request one. **Members** can see them. See [Roles](https://support.duna.com/roles.md#reviews).

A Sign-off is the four-eyes check on a [Review](https://support.duna.com/managing-reviews.md): one person decides, and another approves before the decisions take effect. Your policies can require a Sign-off on *every* Review or a subset of Reviews (e.g. High risk). If they don't, anyone working on a [Review](https://support.duna.com/managing-reviews.md) can still ask for one when they want a second opinion.

## Request a Sign-off

Once every Capability on the [Review](https://support.duna.com/managing-reviews.md) has a decision, go to **Decide** and click **Request sign-off**. You can optionally add an **Instruction to signer** to say what you'd like them to look at.

The Review is now locked and its status updates to **Awaiting sign-off**. It appears in the **Awaiting sign-off** view of everyone who can approve it.

> [!NOTE]
>
> If your policies require a Sign-off for a particular Review, **Request sign-off** is the only way to finish the Review: **Finalize** stays disabled until one is approved.

To change a decision while the request is pending, click **Retract**. The request is withdrawn and the Review unlocks. Removing a Capability decision withdraws the request, too.

## Approve or return

Open the [Review](https://support.duna.com/managing-reviews.md) from the [**Awaiting sign-off**](https://dashboard.duna.com/reviews?view=awaiting-sign-off) tab. On **Decide**, under **Sign-off decision**, choose one of two options:

| | **Approve & finalize** | **Return to reviewer** |
| :- | :- | :- |
| **Use it when** | You agree with the decisions | Something should change first |
| **What it does** | Finalizes the Review on the spot. Access to each Capability follows the decisions, and the business is told the outcome. | Reopens the Review for the reviewer, with your note on top of the page. |
| **Note** | Optional | Required |

## After a return

The reviewer revises the [Review](https://support.duna.com/managing-reviews.md) and requests a new Sign-off, which replaces the returned one. If your policies don't require a Sign-off, they can also finalize without asking again.

Every Sign-off stays on the Review's **Timeline** with who requested it, who decided, and the notes, and is included in [Due Diligence Files](https://support.duna.com/due-diligence-files.md).

## FAQ

> **Can I choose who approves a Sign-off?**
>
> No. Anyone with the right role can pick it up from the **Awaiting sign-off** view, except the person who requested it.

> **Can the approver send a note to the business?**
>
> Not from the Sign-off. A note to the business is written by the reviewer when they decline every Capability, before requesting the Sign-off. It's sent once the Sign-off is approved.


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