Capacity
Capacity answers whether your team keeps up with the work that arrives: the backlog at the end of each day, week or month, and the Reviews that entered and left it in between.
The backlog at the end of a period is the backlog at its start, plus Reviews in, minus Reviews out.
Performance
Performance looks at the Reviews finalized in the period, the ones with an accept or decline decision.Speed
Both are calendar days.
Friction
FAQ
Why is the backlog smaller than the list of open Reviews?
Why is the backlog smaller than the list of open Reviews?
The backlog counts Reviews waiting on your team only. The Reviews page also lists Reviews that wait on the Connection after a Follow-up.
Why don't Time to decision and Connection waiting time add up?
Why don't Time to decision and Connection waiting time add up?
Both are medians over different distributions. The median of the whole is not the sum of the medians of its parts.
Why does Internal friction show no data?
Why does Internal friction show no data?
No Review finalized in the period had a Sign-off request. Choose a longer period, or check whether your policies require Sign-offs.
Why does Today show nothing on Performance?
Why does Today show nothing on Performance?
Performance counts finalized Reviews. Until a Review is accepted or declined today, there is nothing to measure. Choose 7 days or longer.
Can I see the figures for one analyst?
Can I see the figures for one analyst?
Not yet. Analytics shows the whole organization, narrowed by Review type and Connection country.