Skip to main content
Admins, Reviewers, Task Reviewers, Members and Sales can see Connections.
Members can’t add or stop one, and Sales don’t see a Connection’s Onboarding and Review history. See Roles.
A Connection is a business you work with. It could be a merchant, seller, hotel, or partner, or any other name you call your business customers.

​
Create a Connection

You can create a Connection from the Dashboard, or via Duna’s API, and pre-fill any information you already have, such as the business name, registration number, or contact name. This saves the business some typing: they’ll see your details and can confirm or change them. If you’ve already verified information yourself, mark it as trusted. Trusted information is accepted as-is: the business isn’t asked to confirm it.
Only mark information you’ve already checked as “trusted”: it won’t be verified again.

​
Invite the business to onboard

When you create a Connection through the dashboard or the API, your policies decide what happens: if anything is missing, an Onboarding starts and your contact receives an invitation by email. If you’ve already provided everything as trusted information, the Connection goes straight to Review, without any Onboarding.

​
View a Connection

Open any Connection from the Connections list to see:
  • its current status and what it’s waiting on
  • its current and past Onboardings and Reviews
  • other Connections with the same registration number
To share a Connection with Duna support, copy its ID (it starts with conn_) from the ••• menu or from the top of the Connection’s page.

​
Stop an Onboarding or end a relationship

You can’t delete a Connection, but you can stop it. Both let you add an internal note. The business never sees it.
To completely delete a Connection’s data, you can make a data deletion request with Duna support.